Last updated: April 12 2025
Quiet Monk Storage (“we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect your information when you:
- Visit our website
- Request RV or trailer storage
- Purchase moving boxes or packing supplies
- Use our moving or related services
- Communicate with us by phone, email, or in person
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information in a few different ways:
a. Information You Give Us Directly
When you contact us or use our services, you may provide:
- Name
- Phone number
- Email address
- Mailing or billing address
- Payment information (processed securely by our payment provider)
- Vehicle details (e.g., RV, trailer, license plate, storage space number)
- Any messages or notes you send us (questions, requests, special instructions)
b. Information Collected Automatically (Website Use)
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages you visit and how long you stay
- Device type and operating system
- General location (city/region, not exact address)
We typically collect this using cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to:
- Provide RV and trailer storage services
- Reserve and manage your storage space
- Process payments and send receipts
- Provide moving services and deliver products (like boxes and packing supplies)
- Respond to your questions, messages, and service requests
- Send important updates, such as changes to your reservation or policies
- Improve our website, services, and customer experience
- Maintain security and prevent fraud or misuse
We do not sell your personal information.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Make the site work properly
- Remember your preferences (when applicable)
- Analyze how visitors use our site to improve it
You can usually control cookies through your browser settings. If you choose to block cookies, some features of the website may not work correctly.
4. How We Share Your Information
We may share your information with:
- Service providers (such as payment processors, website hosting providers, email service providers) who help us run our business
- Professional advisors (such as accountants or legal counsel) when needed
- Law enforcement or government agencies if required by law or to protect our rights, property, or safety
These third parties are only given the information they need to perform their services and are expected to keep it confidential.
We do not sell or rent your personal information to marketers.
5. Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access, including:
- Using secure connections (HTTPS) on our website when available
- Limiting access to customer information to authorized personnel
- Working with reputable third-party service providers
However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We keep your information only as long as necessary to:
- Provide services to you
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
When information is no longer needed, we will take reasonable steps to delete or anonymize it.
7. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, such as:
- Accessing the information we hold about you
- Requesting corrections to inaccurate or incomplete information
- Requesting deletion of your information, when legally allowed
- Opting out of certain communications (like non-essential emails or marketing messages)
To exercise these rights, please contact us using the information at the bottom of this page.
If you receive marketing or promotional emails from us, you can unsubscribe at any time by following the instructions in the email or by contacting us directly.
8. Third-Party Websites and Links
Our website may contain links to other websites (for example, mapping services, review platforms, or partner sites).
We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided us with personal information, please contact us so we can remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after any changes means you accept the updated policy.